Customer services repersentative

Company: CS MENA

Location: dubai

Job Type: Full-time

About Us: CS MENA is a dynamic and customer-centric organization dedicated to delivering exceptional products/services and ensuring a superior customer experience. We are currently seeking enthusiastic and dedicated individuals to join our Customer Service team. If you are passionate about providing top-notch customer support and are looking for a rewarding career, we want to hear from you!

Job Description: As a Customer Service Representative at CS MENA, you will be the first point of contact for our valued customers. You will play a crucial role in ensuring their inquiries, concerns, and requests are addressed promptly and professionally. This position offers an excellent opportunity to build your skills, contribute to a positive team environment, and grow within our organization.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and friendly manner.
• Assist customers with product information, troubleshooting, and order processing.
• Resolve customer complaints and concerns to ensure a high level of customer satisfaction.
• Maintain accurate customer records and update information as needed.
• Collaborate with other departments to resolve complex customer issues.
• Continuously strive to improve and enhance the overall customer experience.

Qualifications:

• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• Previous customer service experience is a plus but not required; we are willing to train the right candidate.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced and team-oriented environment.
• Proficiency in using computer applications and CRM software.
• Flexible schedule, including evenings and weekends, as needed.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive training and ongoing development opportunities.
• Health, dental, and vision insurance options.
• Paid time off and holiday pay.
• Friendly and supportive work environment.

How to Apply: If you are excited about the opportunity to make a difference in the lives of our customers and grow with our company, please submit your resume and a cover letter detailing your qualifications and why you are the ideal candidate for this position to Hr@Csmena.com

CS MENA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.